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Monitor Signals That Are Typical in Errors

UX Guidelines

Monitor Signals That Are Typical in Errors

Verify that unusual input was intentional.

by Nick Kolenda

Last Updated November 14, 2024

Users make mistakes.

Help them catch these mistakes.

How to Apply

Monitor Wording That Contradicts Intent. Did they say "I attached" in an email without attaching anything?

You said "I attached" but didn't attach anything

Monitor for Inactivity. Have they been watching Love Island for 10 hours? Check on them.

Still watching?

Verify That a Repeated Action Was Intended. Are they sending the same amount of money again?

You recently sent $100 to John. Send another $100?

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