Help Users Resolve the Issue

Try to fix errors for users.

But if you can't, help them solve errors themselves.

How to Apply

• Provide Instructions in Error Messages. You might need an error code for developers, but try to add instructions for users as well — even if it's a link to support.
• Point Users Toward Support or Documentation. Add a link to relevant page that could help them overcome it.

• Avoid Saying “You” in Error Messages. It feels antagonistic.